A booking hands the shop a few details. This page says which ones, how long they stay, and where they go — which is nowhere.
Monday–Friday 7:30–5:30 · Saturday 8–1 · closed Sunday
Last revised 2026-09-22.
A repair request carries a name, a phone number, the address of the machine, which of the six machines it is and what it is doing, and now and then a gate code or a warning about the dog. Those details do one job: they get the truck to the right door with the right parts, let the technician write the repair figure, and put the invoice and warranty term into your email. We ask for nothing beyond that. The record stays in the shop’s files until the warranty term on the invoice runs out, then it is deleted.
Three places, all of them ours to run: the dispatch calendar, the invoicing program, and the form service that moves a website request into the shop inbox. That is the whole list. No one buys, rents or borrows our customer records, and the phone number you give us is never used for sales texts, newsletters or reminders you did not ask for. A gate code is erased from the job notes the day the repair is closed.
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Phone (208) 923-0166 or write to Syringa Appliance Service, 104 Davis Ave, Nampa, ID 83651, and we will read the record back to you, correct it, or delete it.