Pricing · what the ticket says and why
One number to diagnose. One number to repair.
The diagnostic fee gets a technician with a meter to the machine, and the guess becomes a reading.
- One visit fee to diagnose — counted inside the repair total on your yes
- PAPER the repair figure, in writing, before any panel opens
- ZERO hourly clock, mileage line or trip fee
Monday–Sunday 8–7 · open every day of the week
- Dispatch runs 7 days, 8–7
- LG and Whirlpool authorized servicer
- Licensed appliance repair outfit
- EPA 608 Universal certified crew
- Refrigerant leaks closed at your place
Two figures, each written down before a screw turns.
Figure one is the diagnosis fee, named by dispatch when you book and identical whether the truck stops on Holly St or out past Wilder. It covers the technician, the drive and an actual reading — clamp meter on the compressor, thermometer on the shelf, ohmmeter across the element, manometer on a propane line — in place of a guess made over the phone. Figure two arrives once the failed part has a name, usually within minutes: what putting it right costs, written on the ticket with figure one already counted in. You read the ticket and decide. There is no later money conversation; the invoice does not swell at the end, and nobody has a clock running.
- One visit fee sends a technician and a meter to any address on the route
- The repair goes on the ticket as one figure before anything is unscrewed
- Say yes and that figure already includes the visit fee
- Say no and the visit fee is the whole bill; the written diagnosis stays with you
- This site shows no repair figures, since each follows a meter reading
- Parts ordered from the supplier bring a return trip on our calendar, and the figure holds
- Nothing for mileage, a trip, a gate, a gravel road or a Saturday
What moves the second figure
The part. A drain pump, a door switch, a defrost heater or a sealed-system compressor — four parts, and four very different afternoons. Most calls narrow to one predictable part; when the fault could land on either of two parts, you hear so before approving anything.
The installation. A stacked pair inside a Kuna laundry closet, a dishwasher hard-piped beneath a granite counter in North Nampa, a range on a propane line in Melba, a refrigerator boxed into the cabinetry of a downtown remodel — each takes longer to open up and close back properly. That time is built into the figure; there is no surcharge for it.
What never moves it. The weather, the river, a gate code, a Saturday, a return trip, distance. If the machine is not worth saving you hear it at the door — the visit fee covers it, advice included.
From the truck
Six machines, photographed on the job
Each machine has a page: the calls that come in most, the parts behind them in this valley, and how the stop plays out.
Questions about the bill
If I approve the repair, what happens to the diagnostic fee?
It disappears into the repair figure: one total on the invoice, no separate diagnostic line. The diagnostic fee only stands by itself if you turn the repair down — then that is the entire visit, and the written diagnosis goes with you.
Can you quote me over the phone?
Small job or big job, that much dispatch can guess at from a description. A figure, no. A washer that refuses to drain might be a pump packed with sand, a pump that has died, or a board that dropped the pump relay — three separate repairs behind one symptom. The meter goes on first; the pen comes out after.
We are on a gravel road past Homedale. Is that priced differently?
Not at all. Anywhere within about thirty minutes of Davis Ave the invoice carries nothing for distance, the bridge over the Snake, a gate, gravel or a Saturday or Sunday visit.
What if the part must be ordered — is the return trip extra?
It is not. Once the part lands we come back on our own calendar and close the job at the figure you signed off on.
Does the figure change from one week to the next?
No. The diagnostic is one price, the repair is one written figure, and both are identical at every address on the route. Neither moves with the date, the ZIP code or the name on the door.
When do I pay?
After a complete cycle has run while you watch. Card, check or cash — any of the three. An owner or manager who is not there settles from the emailed invoice.
Request service
Get a window on the calendar.
The phone is quicker; the form lands on the same desk. Both get you a call back with a window, and until a technician has had a meter on the machine the only figure anyone quotes is the visit fee, given to you on that first call.
- Window confirmed on a call from dispatch; the technician rings ahead of the truck
- The visit fee buys the meter reading and the diagnosis — dispatch names it when you book
- The repair as one written figure, diagnosis fee folded in
- Warranty term printed on the invoice
Refrigerator warming, laundry-room floor wet, dryer tumbling cold — the truck is not far.
The diagnostic visit puts a meter on the machine, and dispatch tells you its fee while setting the day. The repair goes on the ticket as one figure with that fee counted in it, the part is usually riding in the truck, and the invoice states the warranty term. Parma pays what Davis Ave pays.