A dishwasher from the builder package in a two-year-old house off Star Rd that quit draining, a dryer on the river bottom that takes two cycles.
Monday–Friday 7:30–5:30 · Saturday 8–1 · closed Sunday
Pick a machine to read what fails around here, how the visit goes, and notes from stops nearby.
Refrigerator & Freezer Repair$99 with a meter · rides inside the repair
Washing Machine Repair$99 with a meter · rides inside the repair
Clothes Dryer Repair$99 with a meter · rides inside the repair
Dishwasher Repair$99 with a meter · rides inside the repair
Range, Oven & Cooktop Repair$99 with a meter · rides inside the repair
Ice Maker Repair$99 with a meter · rides inside the repairThe truck reaches Star two ways. Most mornings it is Hwy 44 out of Nampa, through Middleton and across the county line where the highway becomes State St; from Kuna or Meridian it is up Hwy 16 to the Star Rd exit. The calls sort into two kinds. The subdivisions north and south of State St, most of them built since 2015, are tight grids of two-story houses with the laundry upstairs and a full builder package in the kitchen. Toward the river bridge and along the river bottom it is older houses on larger lots, with gates, dogs and a well pump in a shed. Star is the edge of the map and the card is the same: no mileage line, no second fee for an ordered part.
Water in Star depends on the street. Inside the city it is hard groundwater, and the newer builds nearly all have a softener plumbed in that the owner may or may not have kept in salt. On the acreage it is a private well, harder still and often carrying iron. The pressurized irrigation that feeds the lawns is a separate system off the canal and has nothing to do with the house water, though people mix them up on the phone. What fails here: builder-grade dishwashers and ice makers scaled up early, upstairs washers whose drain pumps trip the flood pan, dryers vented up through the roof and never cleaned, and garage refrigerators cooked by August heat on the west-facing side of a new house with no shade tree yet.
| Unit | The Star pattern |
|---|---|
| Refrigerators | French-door builder models with failed evaporator fans, inverter compressors upset by summer outages, garage units overheating on the sunny side. |
| Washers | Upstairs front-loaders whose drain pumps quit, torn door boots, stacked pairs in closets that are hard to get behind. |
| Dryers | Roof-vented runs full of lint, thermal fuses open, dryers on the river bottom fighting dust and cottonwood fluff. |
| Dishwashers | Builder units crusted with scale once the softener went empty, pumps that stopped, boards that quit in a brownout. |
| Ovens & ranges | Weak igniters on Intermountain Gas ranges; glass tops and induction units with a dead element or relay board. |
| Ice makers | Scale strangling the fill valve on city water and well water alike; door makers iced over at the chute. |
A drain error on the panel and water under the door of a second-floor front-loader in a 2019 subdivision off Star Rd. The drain pump had a hair tie wound into the impeller and had burned. New pump, filter cleaned, and the flood pan dried out before the next load went in.
A garage refrigerator on acreage near the river bridge, warm on both sides in the third week of a July heat wave. The condenser fan had seized in a mat of cottonwood fluff and the compressor was cycling on its overload. Fan motor and relay replaced, coils cleaned, gate code and the dog's name noted for next time.
Glasses white after eighteen months in a house north of State St, the dishwasher part of the builder package. Nobody had put salt in the garage softener since move-in. The element was already crusted. We replaced the element, descaled the tub, and left the owner with a bag of salt on the list rather than a second element in two years.
A gas dryer near the Hwy 16 exit, heating briefly then going cold. The roof vent had never been cleaned and the gas coils were dropping out when hot. Coils replaced from the truck, vent cleared from the machine to the roof cap, and a full timed cycle to prove the fix.
$99 to meter it, and that $99 rides inside the repair total · no figure before the meter, none off paper
In the new Star subdivisions the refrigerator is usually a builder-package French door, and the first failures are the evaporator fan and the defrost system, followed by control boards that took a hit from a summer storm outage. On the river-bottom acreage it is garage units and older side-by-sides with dust in the coils. Compressor, fans and defrost circuit all get metered at the machine before anyone names a part. Once the diagnosis is done, the repair gets a written price, and the $99 you paid to get there is part of that price rather than a separate line.
| Symptom in the kitchen | Most often | On the visit |
|---|---|---|
| Freezer fine, fresh side warm, no air movement | Evaporator fan failed or iced, damper stuck closed | Check the fan and damper, swap the dead one, verify cold air reaches the fresh side |
| Dead after a thunderstorm outage | Main control board or inverter board damaged by the surge | Check the board's inputs and outputs, fit a new board, watch the compressor start |
| Garage unit warm in August | Condenser coils and fan blocked with dust and fluff, overload cycling | Wash out the coils, put in a new fan or relay, read the amp draw with it running |
Yes. Samsung and LG models and the newer Whirlpool and GE builder units use inverter compressors, and a brownout can leave the inverter board confused or dead. The board and the compressor windings both get metered, so you know which one died. That answer costs $99, and if you go ahead the repair total already includes it.
Request refrigerator service in Star → · Refrigerator & Freezer Repair, the county-wide page →
$99 to meter it, and that $99 rides inside the repair total · no figure before the meter, none off paper
Star washers are mostly front-loads in upstairs laundry rooms or stacked pairs in a hall closet. A drain error on the panel, water at the door seal, a load still soaking wet after the spin, a thump that shakes the floor below. Drain pumps, door boots and bearings are the usual finds; on well water the inlet screens plug with scale. Pump, motor and valve get metered, then a single written figure covers the repair, $99 included. If you pass, the $99 is the entire invoice.
| The trouble | Most likely | Action taken |
|---|---|---|
| Drain error with the drum still wet | Pump jammed or burned up, filter stuffed with coins and hair ties | Empty the filter, meter the pump and replace it, run drain and spin to the end |
| Roar on spin like a jet | Tub bearings gone, often after a slow leak through the seal | Confirm with the drum, write the price for a bearing and seal job before opening |
| Leak at the front, floor wet | Door boot cut or folded, dispenser hose split | Replace the boot or hose, clean the drain path, check the flood pan |
Usually, and we plan for it. The technician asks on the phone whether the pair is stacked and in a closet so the right tools and a second set of hands come along when needed. With the pair pulled out, the check runs as it would anywhere, and you see the figure on paper before a part is touched.
Request washer service in Star → · Washing Machine Repair, the county-wide page →
$99 to meter it, and that $99 rides inside the repair total · no figure before the meter, none off paper
A dryer in a two-story Star house often vents straight up through the roof, and nobody has checked the cap since the builder left. Towels need a second cycle, the top of the machine gets hot, the thermal fuse finally opens and the drum tumbles cold. On the river bottom the vent is short but the air carries dust and cottonwood fluff. The technician meters the thermostats, thermal fuse and heat source, clears the vent, and hands you a repair figure in writing that has the $99 built in, not stacked on.
| Noticed | Usual cause | Done on site |
|---|---|---|
| Cold tumble, no heat | Roof vent plugged and the thermal fuse open, or a dead element or igniter | Meter fuse and heat source, fit the new part, clear the run up to the roof cap |
| Takes two cycles, clothes hot and damp | Vent restricted, moisture sensor coated, cycling thermostat weak | Clear the vent, clean the sensor bars, test the thermostat |
| Loud thump with each turn | Drum roller flat-spotted or the felt seal worn | Replace the roller set and belt, check the seal, run a quiet cycle |
When the plugged vent is the reason the dryer failed, clearing the run from the machine to the roof cap is part of the repair. A roof run that has collapsed or was built without a proper cap is a separate line, written down before you approve it. Either way you get to see what came out of the pipe.
Request dryer service in Star → · Clothes Dryer Repair, the county-wide page →
$99 to meter it, and that $99 rides inside the repair total · no figure before the meter, none off paper
The builder-package dishwasher in a Star subdivision was installed next to a softener that nobody explained to the buyer. Eighteen months later the glasses are white, the racks are gritty and the element is crusted with scale. On the acreage it is a well and no softener at all. Then the ordinary failures: a wine-glass stem jamming the drain pump, a panel that went dark in a brownout. Element, pump and board get tested, whatever scale can come off comes off, and one repair figure gets written down, the $99 held within it.
| At the sink | Cause, most times | What gets done |
|---|---|---|
| Glasses fogged, film on the tub | Scale on the heating element, softener empty or bypassed | Meter the element, scrub the scale off tub and arms, look at the softener bypass |
| Standing water when the cycle ends | Drain pump jammed or dead, air gap or disposal knockout blocked | Unjam the pump, clear the drain line, make sure the knockout plug was removed |
| Panel dead or cycle stops at the same point | Board or thermistor dead, latch switch not registering | Check board, sensor and latch on the meter, fit the new part |
Because the softener in the garage was set to bypass or never had salt, and Star groundwater is hard enough to coat an element in a season. We show you the scale, fix the machine, and point out the softener bypass valve so the new element lasts. That is a better outcome than selling the same part twice.
Request dishwasher service in Star → · Dishwasher Repair, the county-wide page →
$99 to meter it, and that $99 rides inside the repair total · no figure before the meter, none off paper
Star kitchens run on Intermountain Gas in the subdivisions and on propane out along the river bottom, with a growing number of induction and glass-top ranges in the newest houses. A gas oven that clicks for a minute before it lights, a burner that sparks without catching, a glass-top zone that heats on one side, an induction cooktop that flashes a code and quits. Igniter, elements and relay boards get metered and every burner flame gets looked at; the repair then goes on paper as one line, $99 already in it.
| Trouble at the stove | Root cause, usually | Repair steps |
|---|---|---|
| Oven needs a minute before it lights, or quits partway through a bake | Igniter for the bake burner too weak to pull enough current for the gas valve | Read the igniter amps, install a new one, time the light-off and run a bake |
| Glass-top zone dead or half heating | Radiant element burned out, or a control-board relay stuck open | Meter element and relay, swap the bad one, check heat at the glass |
| Burner sparks but no flame | Burner ports blocked with boil-over, valve or orifice fouled | Clean the ports and cap, check the valve, confirm a full ring of flame |
Yes. Induction failures are almost always the power or control board rather than the coil, and the display code points at where the metering starts. The bad board gets confirmed before any figure is written, and if the manufacturer is still covering your cooktop, you hear that before anything else.
Request range service in Star → · Range, Oven & Cooktop Repair, the county-wide page →
$99 to meter it, and that $99 rides inside the repair total · no figure before the meter, none off paper
Ice makers in Star fail the same way on city water and on a well, only faster on the well. Cubes shrink, the maker skips fills, and the tube behind the freezer wall freezes into a plug. Door-mounted makers on French-door builder models add a frozen chute and a stopped fan. Metering the fill valve, thawing and inspecting the tube, and running a complete harvest are the checks. Whatever repair price goes on paper already contains the $99; walk away and the $99 becomes the entire ticket.
| Ice trouble | Cause we find | Steps |
|---|---|---|
| Bin stays empty | A fill valve full of scale, ice in the fill tube, or the maker turned off in the settings | Valve on the meter, tube thawed, maker cycled, bad part swapped |
| Ice clumps in a door maker, dispenser jammed | Flap on the chute not closing, ice-compartment fan dead, room air icing the chute | Check flap and fan, put in the new part, clear the chute and dry it out |
| Small cubes, slow to fill the bin | Flow choked at the valve or an inline filter past its date | Measure the flow, change the filter or the valve, watch a full fill |
In most cases the maker or its valve is replaced as a single part and the refrigerator stays. Door-mounted makers on some French-door models are a bigger job, and that is the one case where the written number might make you pause. You hear which kind you have at the diagnosis, before anything is ordered.
Request ice maker service in Star → · Ice Maker Repair, the county-wide page →
Yes. Star is the top of our ring, reached by Hwy 44 through Middleton or by Hwy 16 from the freeway. Crossing the county line changes nothing on the bill. You pay $99 for the diagnosis, the $99 is not billed on top of a repair you OK, the repair comes as a single written figure, and the drive never shows up as a line.
That is most of our Star work. The Whirlpool, GE and Frigidaire packages that fill the houses built since 2015 are ordinary machines with ordinary failures, and the parts ride on the truck. Should the manufacturer still be covering your machine, you hear it from us at the diagnosis and can go that route first.
It changes which parts fail and how quickly you find out. Upstairs washers are almost always front-loads on a flood pan, and a torn boot or failed drain pump shows up on the ceiling below. We bring the pan drain into the check, replace what failed, and run a full cycle before the machine goes back in the closet.
Then your bill is $99, nothing more. That covered the technician, the meter, and a plain written answer on what broke and what fixing it costs. Say yes instead and the $99 does not get added on top; it is already inside the figure. When a part must come from the warehouse, the return visit costs nothing extra.
Roughly 20 minutes from Davis Ave · ZIP 83634
Open →Roughly 18 minutes from Davis Ave · ZIP 83642
Open →Roughly 20 minutes from Davis Ave · ZIP 83639
Open →Roughly 28 minutes from Davis Ave · ZIP 83628
Open →Where the truck loads · ZIP 83651
Open →Roughly 7 minutes from Davis Ave · ZIP 83687
Open →The phone is quicker; the form lands on the same desk. Both get you a text with a window, and until a technician has had a meter on the machine the only figure anyone quotes is $99.
Open the request formRing the shop or fill in the form; dispatch answers with a window, and a text follows as the truck pulls off Davis Ave — first stops go to the Boise commuters, Saturday mornings to everyone else.
Measurements come before opinions: amps at the compressor, degrees on the shelf, ohms across the element. The failed part gets its everyday name from the technician, who then writes the repair as a single figure, $99 folded in.
The shelves on the truck hold what this valley wears out — inlet valves, defrost heaters, heating elements, igniters, drain pumps, rollers. When something must be ordered, the return trip happens on our calendar and the figure you approved stands.
The machine runs a whole cycle while you watch, panels and floor go back the way they were, and the invoice that reaches your email carries the warranty term.
Roughly 25 minutes out from Davis Ave, and the miles never reach the invoice. $99 for the meter, the repair as one figure on paper, warranty term printed on the invoice.